Refund and Cancellation Policy
Effective date: 2 September 2026 · Last updated: 2 September 2026
Order payments
Each promotion order is paid directly through our payment partner and accepted only after server-side payment verification. Duplicate charges, verified payment errors and paid orders that were not created should be reported with the payment reference.
Order cancellation
Orders generally cannot be cancelled after processing begins. A cancellation request may be submitted only when the selected service supports cancellation. Submission of a request does not guarantee supplier acceptance.
Cancelled or partial orders
If an order is confirmed as cancelled or partially fulfilled, the eligible unfulfilled value is refunded to the original payment method in accordance with this policy and applicable law.
Completed orders and drops
Completed digital services are non-refundable. Refill requests are available only for services displaying a refill commitment, within the stated refill period and subject to service conditions. Natural audience changes, account actions and platform removals outside a stated refill commitment are not refundable.
Refund timing
Approved refunds to the original payment method are initiated by Popliva and generally reflected within 5–7 working days, depending on the bank or payment provider.
How to request help
Email care@popliva.com with your account email, Popliva order ID or payment ID, amount and reason. Do not share OTPs, card PINs, CVV or passwords.